Enwisen Partners with Nissan North America to Build World-Class HR Shared Services Center and Direct Access Employee Portal
Novato, CA (PRWEB) August 21, 2007 -- Enwisen, the leader in on-demand workforce communications solutions, today announced that Nissan North America has selected Enwisen?s AnswerSource Knowledge Center as the communications, decision support and case management foundation for its new HR Shared Services Center and direct access employee portal.
Separating HR Transactions from HR Leadership
Enwisen is helping Nissan build an HR Shared Services Center ? where employees can get assistance with events such as benefits enrollment ? and a direct access portal, where all members of the workforce can complete transactions 24 hours a day, seven days a week, from work or home, in a self-service environment.
AnswerSource Knowledge Center is Key to Strategy
Nissan is using PeopleSoft as the HCM and self-service component of the portal. Enwisen?s AnswerSource Knowledge Center will provide on-demand communications and decision support for the entire range of work/life events. Because the information is personalized, employees see only the content that is relevant to them. AnswerSource is also integrated with PeopleSoft, so employees can access information ? and complete their events ? in a single session.
Enwisen?s integrated Service Center solution manages call tickets and case reporting, and fully integrates with the AnswerSource knowledgebase and PeopleSoft. This integrated solution will allow Nissan?s HR Services Center staff to manage cases while also accessing, real-time, employees? specific information along with associated transactions. By having personalized information at their fingertips, Nissan?s call center reps will be able to respond to most inquiries on the first call versus having to spend hours, or even days, researching answers.
AnswerSource is comprehensive, cost-effective and integrated with PeopleSoft; Enwisen is Oracle/PeopleSoft?s preferred communications partner.
"We?re very excited to have Nissan as a customer," said Barbara Levin, Enwisen?s Vice President of Marketing. "The integrated Service Center should provide excellent service to their workforce while freeing HR to operate in a more strategic, vs. administrative role, and we?re committed to helping them realize their vision."
Media Contact:
Barbara Levin
blevin(@)enwisen.com
415-897-0728x221
About Enwisen
Enwisen ? www.enwisen.com ? helps employers dramatically improve the employee experience by making "must do" workforce communications more effective, more strategic and less costly.
Our on-demand, personalized and searchable HR communications solutions ? for benefits decision support, onboarding, work/life events, employee policies, total rewards statements, manager effectiveness and HR/Service Center staff ? are rapidly deployed, provide a broad range of features for significantly less money than traditional communication venues and are maintained by Enwisen.
Our AnswerSource Knowledge Center suite has produced measurable ROI for hundreds of customers, including industry leaders like Yahoo!, Memorial Health Care, DHL, Harper Collins, W.L. Gore & Associates, Hannaford Bros. Cos., Masco and MasterBrand.
We help our customers execute on three key business objectives:
1. Increase satisfaction and adoption of HR/Benefits programs while reducing costs.
2. Help employees fully understand and leverage their total rewards.
3. Improve employee communications and engagement.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.
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